Privacy Policy

1. Who we are

LoveForLife Rehabilitation Services ("LoveForLife", "we", "us") provides home-based therapy and rehabilitation services across India. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, request a pre-assessment, or use our care portal.

2. Information we collect

• Contact details: name, phone number, email address, city and address.
• Care information: child or member details, age, school, concerns, diagnoses, therapy goals, and session notes shared by clinicians.
• Account information: login credentials, role (parent, therapist, admin), and profile fields you enter.
• Transactional information: bookings, packages, invoices, payments, and refund requests.
• Technical information: device type, browser, IP address, and usage logs used to operate and secure the service.

3. How we use your information

• To schedule pre-assessments, match clinicians, and deliver therapy sessions at home.
• To maintain clinical records, progress notes, and outcome reports.
• To process payments, packages, and refunds, and to issue invoices.
• To communicate updates about appointments, broadcasts, and service announcements.
• To maintain the security, integrity, and quality of our platform.
• To comply with applicable legal, regulatory, and tax obligations.

4. How we share information

Care information is shared on a need-to-know basis with the therapist assigned to your family and with our internal care-coordination team. We do not sell your personal information. We may share data with:

• Vetted clinicians providing your care, strictly limited to assigned families.
• Payment processors and accounting providers for billing.
• Infrastructure providers (hosting, database, email, analytics) under appropriate safeguards.
• Authorities when required by law, court order, or to protect rights and safety.

5. Data security

We use industry-standard safeguards including encryption in transit, role-based access control, row-level security on our database, and audited administrative procedures. While no system is perfectly secure, we work continuously to protect your information.

6. Data retention

We retain clinical and transactional records for as long as your account is active and for the period required by applicable laws and professional standards. You may request deletion of your account, subject to legal retention requirements.

7. Your rights

Subject to applicable law, you may request access, correction, or deletion of your personal information, withdraw consent, or object to certain processing. To exercise your rights, contact us using the details below. We will respond within a reasonable timeframe.

8. Children's information

Many of our services support children. Information about minors is provided by their parents or legal guardians, who control their account and consent on their behalf.

9. Cookies and analytics

We use essential cookies to keep you signed in and to remember your preferences. We may use limited analytics to understand how our site is used and to improve it. You can control cookies through your browser settings.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date and, where appropriate, by additional notice.

11. Contact us

Questions or requests about this policy?
Email: lflcare@loveforlife.in
Phone: +91 9560499907