Cancellation Policy

1. Overview

We understand that plans can change. This Cancellation Policy explains how you can cancel or reschedule therapy sessions, pre-assessments, and packages booked through LoveForLife Rehabilitation Services, and the refund entitlements that apply.

2. Session Cancellations by Patients / Parents

• More than 24 hours before scheduled session: Full refund or session credit to your account. No penalty applies.
• Within 24 hours of scheduled session: 50% of the session fee will be retained as a late-cancellation charge. The remaining 50% will be refunded or credited.
• No-show without prior notice: The full session fee will be charged and no refund or credit will be issued.

3. Therapist / Clinician Cancellations

If a clinician cancels a confirmed session for any reason, you will receive a full refund or a complimentary rescheduled session at no additional cost, based on your preference. We will notify you as early as possible in such situations.

4. Package Cancellations

• Before package commencement: Full refund minus a 5% administrative processing fee.
• After package commencement: Refund will be calculated on a pro-rata basis for unused sessions, minus a 5% administrative processing fee. Completed sessions are charged at the single-session rate.
• Packages must be fully utilised within the validity period stated at purchase. Unused sessions beyond the validity period are not refundable.

5. Pre-Assessment Cancellations

Free pre-assessments may be cancelled or rescheduled without charge up to 12 hours before the scheduled time. Cancellations within 12 hours or no-shows may result in forfeiture of the free pre-assessment slot, and a paid session may be required for rebooking.

6. How to Cancel or Reschedule

You can cancel or reschedule through your care portal account under “My Appointments” or by contacting our support team directly. For fastest processing, we recommend using the online portal.

• Portal: Log in → Appointments → Select session → Cancel / Reschedule
• Email: lflcare@loveforlife.in
• Phone: +91 9560499907 (Mon–Sat, 9:00 AM – 6:00 PM IST)

7. Refund Processing

Approved refunds are processed to the original payment method within 7–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account. We are not responsible for delays caused by third-party payment processors.

8. Force Majeure & Emergencies

In the event of unforeseen circumstances such as natural disasters, government restrictions, pandemics, or other force majeure events, sessions may be cancelled by us without penalty. In such cases, you will be offered rescheduling, account credit, or a full refund at our discretion.

9. Changes to This Policy

We may update this Cancellation Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

10. Contact Us

Questions about cancellations or refunds?
Email: lflcare@loveforlife.in
Phone: +91 9560499907